Privacy Policy

Purpose of this Privacy Policy

Vélotonic Inc. (hereinafter "we", "us" or "our") uses www.velotonic.ca (hereinafter "website"). 

The purpose of this page is to inform you of our policies regarding the collection, use and disclosure of personal information provided by users of the website. This Privacy Policy applies to the entire website and to all products and services offered by us.

The purpose of this privacy policy is to inform users of our website about the personal information we may collect, and how that information is used and managed.

Applicable Legislation

This policy complies with the laws set out in the Act to modernize legislative provisions respecting the protection of personal information (hereinafter referred to as Bill 25). 

For Canadian residents, Bill 25 governs data protection policies, regardless of where the website is located. The purpose of this policy is to comply with Bill 25.

Consent

By using the website, you consent to the terms of this Privacy Policy. You also understand that our company may collect, use and keep information in accordance with this policy. If you do not agree to this policy, please do not use our website.

Your continued use of the website following the posting of changes to this policy will mean that you accept those changes.

The information we collect from you may be used to personalize your experience, improve customer service, process transactions and provide and improve the website. We will not collect any additional data without first informing you.

Information Collection and Use 

When using our website, you may be asked to give us certain personal information that could be used to identify you, such as your name, email address, mailing address and telephone number (collectively, "personal information"). This personal information may be used to contact or identify you.

However, you may visit our website anonymously.

Data Log

Like most website operators, we may collect information, also known as "log data", which your browser sends us each time you visit our website. This log data may contain information such as your IP address, browser type, browser version, the pages visited on our website, as well as the time and date of your visit, the time spent on these pages and other statistics.

Communication

Your personal information may be used to share newsletters, marketing or promotional materials, and other information that may be of interest to you.

You may opt out of receiving all such communications from us by following the unsubscribe instructions included in each email we send.

How do we use your personal information?

We use the order information we collect to fulfill all orders placed on the site (including processing your payment information, arranging shipping and providing invoices and/or order confirmations). In addition, we use this order information to:

Communicate with you;

Screen our orders for potential risks or fraud; and

Where it corresponds to preferences you have shared with us, provide you with information or advertisements relating to our products or services.

We use the device information we collect to help us detect potential risks and fraud (in particular your IP address), and, more generally, to improve and optimize our website (for example, by generating analyses of how our customers navigate and interact with the site, and to evaluate the success of our marketing and advertising campaigns).

Disclosure of Information to Third Parties

We will not sell, trade or transfer your personal information to third parties without your consent, except for the express purpose of delivering the product or service you have requested. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, provided that they agree to keep such information confidential.

Business Transactions

In the event of a merger, acquisition or sale of assets involving Vélotonic Inc., your personal information may be transferred. We will notify you in advance of any such transfer of your personal information, and it will be subject to a different privacy policy if applicable.

Disclosure When Required by Law

Vélotonic Inc. may disclose your personal information when required to do so by law or in response to a court summons. We may also disclose your personal information if we believe that such action is necessary to comply with the law, to respond to law enforcement authorities' legitimate requests, or to protect the security and integrity of our website.

Storage Time of Personal Data

Personal information is not stored or retained beyond what is necessary to achieve the purposes for which it was collected.

At Vélotonic Inc., personal information collected on our Web server is stored in the database for 14 months. When you place an order on our website, we will retain your Order Information for our records until you request that we delete that information.

Security Measures

We have implemented various security measures to safeguard the security of your personal information when you place an order or enter, submit, or access such information.

We use a secure server to guarantee the confidentiality of your information. The credit information you provide is transmitted using SSL (Secure Socket Layer) technology and is then encrypted in the database of the payment gateway providers. Only authorized persons with special access rights to these systems are able to access them and are required to maintain the confidentiality of the information.

We do not store your personal information, such as credit card or financial details, on our servers once the transaction has been completed.

The security of your personal information is important to us. That said, it is important to note that no method of transmission over the Internet or method of electronic storage is ever 100% secure. We implement appropriate and commercially accepted security measures to protect your personal information. However, we cannot guarantee absolute security.

Links to Other Websites

Our website may contain links to other websites which are not under our control. If you decide to click on one of these links, you will be redirected to a third-party website. We strongly recommend that you read the privacy policy of each website you visit.

Vélotonic Inc. cannot guarantee or control the content, privacy policies or practices of third-party websites or services and is therefore not responsible for these aspects of third-party websites or services.

Protection of Minors

Any individual under the age of 14 is considered a minor in Canada within the meaning of the Act to modernize legislative provisions as regards the protection of personal information.

Our website is not intended for minors. We do not intentionally collect personal information from children under the age of 14. Please contact us if you are a parent or guardian and discover that your children have provided us with personal information. Upon discovery, personal information provided by anyone under the age of 14 will be immediately deleted from our servers.

Your Rights as a User

You have the right to access the personal information we have collected about you at any time. You have the right to update or correct any personal information we hold about you, to the extent permitted by law.

You may revoke or change your consent to the collection of your data at any time, to the extent that this is considered acceptable and provided that you notify us within a reasonable period of time.

Modify, Delete or Contest Collected Data

If you wish to have your personal information deleted or modified in any way, please contact our Privacy Officer here: [email protected].

Online privacy policy only

This online privacy policy relates only to information collected on our website, and does not extend to information collected outside our online platform.

Changes to this privacy policy

Vélotonic Inc. reserves the right to update this privacy policy from time to time. Any changes will be announced by posting the new privacy policy on our website. We recommend that you periodically check this privacy policy for changes.

Cookie Policy

Cookies are small files containing limited amounts of data. They may include a unique, anonymous identifier. Websites send cookies to your browser, which stores them on your computer's hard drive.

Like many websites, we may use cookies to collect information. You can set your browser to refuse all cookies or to alert you when cookies are being sent. However, please note that if you choose not to accept cookies, some parts of our website may not be accessible.

To learn more about cookie management, please consult our Cookie Policy.

Do Not Track

"Do Not Track" (DNT) is a preference that you can activate on your browser. By activating "Do not track", you indicate to the websites you visit that you do not wish certain information about you to be collected.

Vélotonic Inc. uses Remarketing with Google Analytics to serve ads on third-party websites after your visit to our website. We and our third-party suppliers, such as Google, use both internal cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies). We use cookies to inform, optimize and serve ads based on your previous visits to our website.

You can choose not to use Google Analytics for display advertising and customize ads on the Google Display Network by visiting the Google Ads Settings page. For visitors wishing to prevent the collection and use of their data by Google Analytics, Google also suggests installing the Google Analytics Opt-out Browser Add-on on their browser.

Contact us

Please do not hesitate to contact us if you have any questions regarding this privacy policy.

 

VÉLOTONIC INC.

105 17775 DES GOUVERNEURS
MIRABEL, QC
J7J 0T9
CANADA

Site Web : www.velotonic.ca

 

Vélotonic Inc. has appointed Michel Khoury as Privacy Officer. If you have any major questions or concerns, you may contact him using the following information:

 

Michel Khoury

Chief Privacy Officer

450-419-0119

[email protected]